Support
The teams at FrenchSys are available to assist you on a variety of topics. To ensure a quick and appropriate response, please contact the email address corresponding to your request :
📢 Media & Sponsorship : For all questions related to press relations, partnerships, or sponsorships, contact us at communication@frenchys.com.
📄 Acceptance Manuals : Need assistance with acceptance manuals and their implementation ? Write to acceptation@frenchsys.com.
🔄 2AP Protocols (formerly CB2A) & CBAE : For any questions regarding these protocols, contact our experts at protocoles@frenchsys.com.
⚠️ Acceptance Incident : Report any acceptance issue by emailing evenements.terrain@frenchsys.com.
✅ Compliance Verification : For assistance with the compliance verification process, contact fccs@frenchsys.com.
📊 FCIS Database : If you have questions about the FCIS database, our teams are available at service-parametrage@frenchsys.com.
🔐 Authentication & Confidentiality of Payment Data Flows : For any request related to these topics, contact stca2@frenchsys.com.
📩 Other Requests : If your question does not concern the list above, please write to contact@frenchsys.com.
Our teams will respond as quickly as possible and provide the support you need.
Consulting / Support
Are you developing a payment project and looking for expert guidance ?
FrenchSys offers its recognized expertise to help you design, integrate, and deploy your payment solutions according to your needs and resources.
Our goal is to provide both strategic and technical support, allowing you to focus fully on your core business. We help you build payment solutions that are efficient, simple, secure, and fast, delivering the best experience to your customers.
Deploying a new payment solution in the French and European markets can be complex : regulations, technical standards, integration with existing systems, and more. Thanks to our deep understanding of the ecosystem, we guide you at every stage to ensure your solutions are quickly operational and perfectly aligned with market requirements.
Tailored Workshops
As experts in our fields, FrenchSys closely follows sometimes even initiates the latest developments and innovations that may impact the payments ecosystem. This knowledge is valuable, and we share it with our clients through tailored workshops.
Here are a few examples of workshops we have already delivered :
- QR Code : Exploration of QR code payment use cases and their impact at acceptance points.
- Instant Payment : Introduction to instant payments and how they work.
- nexo : Presentation of the specifications from Nexo Standards and their adoption by market players.
- Click to Pay : Overview of Click to Pay, highlighting its benefits in terms of smoother and more secure online payments.
If you have specific needs, we can design a custom workshop tailored to your expectations.
For more information, feel free to contact us : contact@frenchsys.com.
Innovations and Developments
FrenchSys actively contributes to the research and development of major innovations in the payments sector, either on the basis of our new technology monitoring or through the initiatives of our partners.
Modernise Your Payments with the FrenchSys Payment API
The FrenchSys Payment API, developed by FrenchSys, represents a major evolution in the French payments landscape by providing a modern, standardised alternative to the 2AP protocol (formerly CB2A).
It simplifies the implementation of acceptance solutions and accelerates the time-to-market for new payment solutions entering the French market.
This API enables omnichannel integration (payment terminals, SoftPOS, unattended devices, etc.) and is platform-agnostic.
By ensuring interoperability with existing infrastructures through a conversion gateway, it facilitates the transition for payment stakeholders while maintaining security and compliance with API standards.
Furthermore, its adoption opens the door to new value-added services and increases the flexibility of payment solutions.
Digital Euro : Follow Its Evolution with Us
At FrenchSys, we closely monitor the evolution of the Digital Euro, a promising monetary innovation. We actively participate in the working groups led by the European Central Bank to better understand its implications and prepare for the future. Our goal is to ensure a smooth and secure transition for our clients.
